About Salesforce
Sales Cloud
Sales process management and 360 customer vision.
Service Cloud
Multi-channel management of customer service.
Marketing Cloud
Management of personalized, multi-channel marketing campaigns.
Albira Solutions
Albira solutions from Barcelona has a decade of experience offering custom Salesforce solutions.
More about usPartners of Trust
Ricard Mateu
CIO at Universitat Oberta de Catalunya
"A highly profesional treatment and a service adapted to our needs"
Marta Masdeu
Business Development & Marketing Manager at Estiluz
"Thank you very much for a flawless job"
Rufino Pozuelo
CEO at MRC International Training
"Complete work, personalized attention and unbeatable service"
Julien Courbe
Financial Services Advisory Leader at PwC
"It's been a pleasure to work with Albira Solutions"
Francisco Ruiz
CEO & Product engineering at BUDA and net2rent
"Trust, closeness and a 100% customized service"
Recent Projects
Migration to Salesforce Sales and Marketing Cloud
Migration project to Salesforce Sales and Marketing Cloud and creation of the data model to comply with the RGPD (General Data Protection Regulation) regulations. With Salesforce, your contact and organization data are on the same platform, so you have a 360 vision. Thanks to Salesforce, you will gain flexibility and efficiency in the execution of your custom digital marketing campaigns.
Automation of digital marketing processes
Implementation of the Pardot digital marketing automation tool. 'Leads' scoring across the defined customer journey, process automation, and connection to Salesforce campaigns result in faster conversions and higher conversion rates. Pardot is a simple solution capable of growing according to the needs of your company.
Aircall integration with Salesforce Service Cloud
Integration of the Cloud Contact Center Aircall solution (aircall.io) with Salesforce Service Cloud. Aircall leverages all of Salesforce's capabilities and data to enable personalized communications with customers. It makes completing calls faster and more effective, all thanks to deep integration with the Salesforce Service Cloud.
Employee portal
Self-service employee portal to unify employee data and procedures on the Salesforce Community Cloud platform. With the employee portal you can give your employees access to payrolls, internal communications within the organization, training management, expense and receipt management, incident reporting, etc. This solution enables the automation of key HR processes that previously required a high degree of manual intervention. Substantially increase employee satisfaction.
Class Actions management for multi-channel campaigns
Class Actions management solution to launch massive multi-channel campaigns and collect records from interested parties, as well as manage the gathering of documentation and subsequent communication once the judicial process is underway. Create campaigns with Salesforce to raise awareness of problems with certain products and services in order to obtain the registration of people interested in coordinating a joint demand. Contact information is imported into Salesforce, so once the process is underway, it's easy to respond to requests for information that arrive through the Service Cloud or launch communications to a highly specific target from contacts with Marketing Cloud.
Reporting channel
Creation of a reporting channel in which employees can report anything related to an organization. Allow your workers, via form, to open anonymous or nominal cases directly in Salesforce. From Salesforce an ethics committee and any external managers can take the necessary steps to solve the case.
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